Terms of Service

About Dekona

Dekona, provided by OneToLive, Inc., helps caregivers and care recipients organize records, tasks, appointments, and health-related logistics. Dekona is a care coordination service. It is not a clinician, an electronic health record, an emergency service, or a substitute for professional medical, legal, or insurance advice.

Accepting These Terms

By creating an account or otherwise using Dekona, you agree to these Terms of Service and to our HIPAA Privacy Policy. If you do not agree, do not use Dekona. If you use Dekona on behalf of another person, you confirm that you are authorized to act for that person under applicable law and that they have consented to your role to the extent required.

Eligibility and Accounts

You must be at least 18 years old to create a Dekona account. You are responsible for keeping your credentials secure, for the activity that occurs under your account, and for the accuracy of the information you provide. Notify us promptly if you believe your account has been accessed without your permission.

Family Access and Authorization

Dekona is built around explicit family access and caregiver permissions. A caregiver may only access care-recipient information after the required authorization flow has been completed. We may limit, suspend, or revoke access when authorization is missing, withdrawn, expired, disputed, or appears inconsistent with our safeguards.

AI and Automated Features

Dekona uses artificial intelligence and other automated tools to draft document summaries, surface health insights from records, prepare calendar items and reminders, and assist caregivers with coordination tasks. AI output can be incomplete, inaccurate, or out of date. Treat it as a starting point you must review. You are responsible for verifying any AI-assisted content—including patient, dates, dosages, recurrence, and contact details—before you save it, share it, act on it, or communicate it to a clinician or family member. Dekona may label AI-generated content; the absence of a label does not mean content was prepared without automated assistance.

Health Information You Provide

Dekona may receive, display, summarize, and store protected health information, records, lab and visit data, medications, and related metadata that you or a connected provider supply. You agree to use this information only for legitimate care coordination and family support, and only for care recipients you are authorized to support.

No Medical, Legal, or Emergency Advice

Dekona does not diagnose, treat, prescribe, or make coverage determinations, and it does not provide legal advice. Nothing produced by Dekona—whether AI-assisted or human-reviewed—replaces the judgment of a licensed clinician, attorney, or other professional. If you are experiencing a medical emergency, call 911 or your local emergency number immediately. Do not use Dekona to report urgent or life-threatening situations.

Acceptable Use

You agree not to misuse Dekona. You will not attempt to access data you are not authorized to view, impersonate another person, interfere with platform availability, attempt to reverse engineer the service, scrape data at scale, use Dekona to develop a competing service, or use Dekona in violation of applicable privacy, healthcare, consumer-protection, or export laws.

Your Content

You retain ownership of the records, documents, and information you provide. You grant OneToLive, Inc. a limited license to host, transmit, display, process, and create operational derivatives of that content for the purpose of providing Dekona to you and the people you authorize. OneToLive, Inc. does not use identifiable protected health information to train general-purpose AI models. Any further use—such as research with de-identified data—is described in our HIPAA Privacy Policy.

Third-Party Services

Dekona integrates with third-party identity, messaging, records, telehealth, payment, and AI providers. Those services are governed by their own terms and policies, and their availability or behavior may affect parts of your experience. Where required, OneToLive, Inc. enters into Business Associate Agreements with vendors that handle protected health information on our behalf.

Plans, Billing, Renewal, and Refunds

Free trial. A new family can use Dekona free for 7 days, with no card required. The trial starts when the first caregiver creates the family; caregivers invited later do not restart it. When the trial ends without a plan, nothing is deleted, but paid features pause until someone in the family chooses a plan.

Automatic renewal. Paid plans are billed in advance, monthly or annually, at the price shown before you subscribe, plus any add-ons you choose. Your plan renews automatically at the end of each billing period, and the card on file is charged for the next period, until you cancel. We will tell you before a price change applies to your plan. Payments are processed by Stripe; Dekona does not store your full card number.

Who manages billing. The family member who started the plan is the only person who can change it, add or remove add-ons, update the card, or cancel. Inviting other family members is free on every plan.

Plan changes. Upgrades and added people take effect immediately, and you are charged a prorated amount for the rest of the current billing period. A downgrade takes effect only when the people on your account fit the new plan.

Cancellation. You can cancel at any time from Membership, under Manage card, invoices and cancellation. Cancellation takes effect at the end of the current billing period: you keep access until then and are not charged again.

Refunds. Monthly plans are not refunded, including for a partial month. For an annual plan, you can request a full refund within 14 days of the annual charge by contacting support@dekona.care; after that, annual charges are not refunded.

Records refreshes. We keep connected records current and tell you what’s new. Check now, which refreshes a person’s records on request, is included with your plan at no extra charge. Without an active plan, scheduled and on-demand refreshes stop; records already in Dekona stay. A refresh that fails on our side is retried at no charge.

Failed payments. If a renewal payment fails, Stripe retries it and your access continues while it does. If the payment still cannot be collected, the plan ends and paid features pause until a new plan is chosen.

Intellectual Property

Dekona, the Dekona name and logo, the OneToLive, Inc. name, and the underlying software, models, designs, and content provided by us are owned by OneToLive, Inc. or its licensors and are protected by intellectual property laws. Except for the limited rights granted in these terms, no other rights are transferred to you.

Service Availability and Disclaimers

Dekona is provided on an "as is" and "as available" basis. We work to keep the service reliable, but we do not guarantee uninterrupted, secure, or error-free operation, and we do not warrant that AI-assisted output will be accurate, complete, or fit for a particular purpose. To the fullest extent permitted by law, OneToLive, Inc. disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, OneToLive, Inc. and its affiliates, officers, employees, and vendors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or care decisions made in reliance on the service. Our total liability arising out of or related to Dekona will not exceed the greater of the amount you paid for the service in the twelve months before the claim or one hundred U.S. dollars.

Indemnification

You agree to defend and indemnify OneToLive, Inc. against claims arising from your misuse of Dekona, your violation of these terms, your violation of applicable law, or your unauthorized access to or sharing of another person’s information through the service.

Termination

You may close your account at any time by contacting us. We may suspend or terminate access if we believe you have violated these terms, if continued access would create legal or safety risk, or if we discontinue a feature or the service. Provisions that by their nature should survive termination will survive, including content licenses already granted, disclaimers, limitations of liability, and dispute-resolution terms.

Governing Law and Disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Delaware, and you and OneToLive, Inc. consent to personal jurisdiction there. Nothing in this section limits either party’s right to seek injunctive relief in any competent court.

Text Messages (SMS)

Dekona (OneToLive, Inc.) sends optional text messages to caregivers who turn them on in their account settings: care reminders, check-ins, and alerts that something needs attention in the app. Texts never include health details. Message frequency varies with your activity. Message and data rates may apply. Reply STOP to any text to stop receiving them, or turn text messages off in Settings. Reply HELP for help, or contact support@dekona.care. Consent to receive texts is not a condition of using the service. Carriers are not liable for delayed or undelivered messages.

Changes to These Terms

We may update these terms from time to time. When changes are material, we will provide notice in-product, by email, or by updating the date below. Your continued use of Dekona after an update means you accept the revised terms.

Contact

For questions about these terms, contact support@dekona.care.